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How do I disable or remove capture?
How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecked the dropbox settings in the regular dropbox app, but my screenshot URLs still use the capture domain. Those do not work, they just return a 404, every time. Additionally, they do not unfurl in slack, and other users then have to download capture to view. This is so frustrating, how do I remove it?
Hi everyone,
I just wanted to follow up on my message above.
- The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
- dl=1 and raw=1 now work exactly as you requested
Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.
Thank you so much!
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Since "capture" is a window's app how is it un-installed?
- Nancy
Dropbox Community Moderator
Hi Frank P E.! Hope you’re doing well.
If you see Dropbox Capture among the list of programs on your Windows computer, you can uninstall it, like you would with the rest of your programs there.
Let me know if you face any issues, though.
umm --- its not listed with the other programs like dropbox itself
- Megan
Hi Frank P E., sorry to jump in here!
But have you made sure you had the app installed locally in the first place?
ok I did this numerous times ---- if you go to dropbox.com/capture to download the app, you are directed to the MS store --- from there capture is installed ---- when I go to the programs list to uninstall capture it is not there, but it does appear as a windows app and I think there is a powershell script to remove it -- is there another way?
- Megan
Thanks for letting me know more Frank P E.!
Can you try to navigate to %appdata%\Roaming?
Then show hidden files by searching for 'Folder' in the Windows search > File Explorer Options > View tab > Under Hidden files and folders, select Show hidden files, folders, and drives > Click Apply.
Then delete the folder \Dropbox-Capture.
The folder you noted "dropbox-capture" does not exist BTW %appdate% already pointes to the "roaming" folder
I followed your link and installed capture and dropbox-capture does not exist
I started capture and it created "Dropbox\Capture\Recording 2023-11-03 at 7.47.56 PM.mp4"
and I got this error message when it was trying to open
- Nancy
Thanks for trying our suggestions, Frank P E.!
Can we log a ticket for you at this point, and look into this further? If yes, we can contact you at this email address.
Finally managed to get it removed and normal screenshots working, thanks
