Forum Discussion

bill25's avatar
bill25
Explorer | Level 3
3 years ago

How to recover Backup files for a new device?

My old computer crashed.  I bought a new one.  I need to recover my backup files from Dropbox.  I pay every year for years now.  No way to contact these fools.  As you can tell I'm very frustrated as...
Computer Backup
desktop
Dropbox Backup
bill25's avatar
bill25
Explorer | Level 3
2 years ago

I am a 5 year member, NOT a new member

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bill25, sorry to see that you're having these issues.

 

What you need to do first, is to find out what the email address of your old account is.

 

Then, if you created a new account and signed into it on the Dropbox app on your new computer, but want to access your old account, you'll simply need to sign out of the new account and then sign in to your old one.

 

The Dropbox will sync your old account's files to this computer.

 

I hope this helps.

  • bill25's avatar
    bill25
    Explorer | Level 3
    2 years ago

    My email address for all my accounts is exactly the same.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Bill!

       

      A Dropbox account can only be associated with one email address.

       

      You can check the "account" tab of the Dropbox app preferences, to see the email address of the account that's currently linked to the app.

       

      Is it the same as the one shown when you try to look up the billing info of your paid account here?

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