Forum Discussion

bill25's avatar
bill25
Explorer | Level 3
3 years ago

How to recover Backup files for a new device?

My old computer crashed.  I bought a new one.  I need to recover my backup files from Dropbox.  I pay every year for years now.  No way to contact these fools.  As you can tell I'm very frustrated as...
Computer Backup
desktop
Dropbox Backup
bill25's avatar
bill25
Explorer | Level 3
2 years ago

My email address for all my accounts is exactly the same.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bill!

 

A Dropbox account can only be associated with one email address.

 

You can check the "account" tab of the Dropbox app preferences, to see the email address of the account that's currently linked to the app.

 

Is it the same as the one shown when you try to look up the billing info of your paid account here?

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