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Robbie1's avatar
Robbie1
Helpful | Level 6
3 years ago
Solved

I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder

Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox.  I uninstalle...
desktop
Install
Setting up the apps
windows
  • Robbie1's avatar
    Robbie1
    2 years ago

     

     

     

     

    Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox

    which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.

     

     

erc61's avatar
erc61
New member | Level 2
2 years ago

i am in the same position as all of the above on Windows 11, 64 Bit, and have tried all of the above including the stable build- it doesnt work. The most i am able to do is get up to selecting folders, and backup, but it blanks out my entire screen (turns dark grey except for the drop box window) and then i have to lock my screen to get my computer again.

Then when i have my computer back, i can see my dropbox in my files location, but no backup from my PC documents etc, and no task bar abilities or settings are able to be accessed

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey erc61 - sorry to hear about this.

 

Can you please send us a screenshot of the last screen you can get to and clarify the status and version of the app installed on your computer, if possible? 

 

Any additional information is more than welcome! 

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