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Forum Discussion

Christa6's avatar
Christa6
New member | Level 1
2 years ago

I can see my files online but not in the app

I can see my files online when I search them but cannot see the files when I search in the app. 
Apple
File access
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Christa6, thanks for reaching out to us.

By app, are you referring to the mobile app or the desktop app?

If it's the desktop app and consequently the Dropbox folder, can you check the sync status and version of the app, by hovering over your Dropbox icon?

Let me know what you find.

  • Christa6's avatar
    Christa6
    New member | Level 1
    2 years ago

    Thank you so much for responding! I can't see files on the desktop app. I can see them on the phone app and online. 

    It says "Dropbox 212.4.5767 Up to date" when I hover. The sync issues says "No Issues".

    • Christa6's avatar
      Christa6
      New member | Level 1
      2 years ago

      I guess the desktop app is my Finder. I'm working on a Mac. idk if that helps. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Christa6! Have you checked if your folders have been selectively synced by any chance? If yes, they wouldn’t be visible on your desktop app indeed to help save up hard drive space.

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