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Forum Discussion
Christa6
2 years agoNew member | Level 1
I can see my files online but not in the app
I can see my files online when I search them but cannot see the files when I search in the app.
Christa6
2 years agoNew member | Level 1
I guess the desktop app is my Finder. I'm working on a Mac. idk if that helps.
Nancy
Dropbox Community Moderator
2 years agoHey Christa6! Have you checked if your folders have been selectively synced by any chance? If yes, they wouldn’t be visible on your desktop app indeed to help save up hard drive space.
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