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Podblast's avatar
Podblast
Explorer | Level 3
4 years ago

I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

During installation I am encouraged to turn on the Dropbox Backup feature.

 

I would love to! Why can't I click "Set up" to continue?

 

 

Things I've tried:

- Click "Not right now" and come back to it in Preferences later. Still the "Set up" button is disabled, but further to this now this popup window is stuck open. Clicking "Not right now" and then "Continue to Dropbox" does nothing... I can't even click the X to close this window.

- Uninstall/reinstall the Dropbox app. I've gone through the "Advanced re-install" found here: https://help.dropbox.com/installs/advanced-reinstall

- Ask support chat for help. They refer me to use Twitter or Facebook to talk to a specialist, or to use the forum, and so here I am.

 

I will continue to search the forum for similar issues - though I'm not really sure what I could possibly be doing wrong. The app has little to no settings and I've modified none of them.

 

Some info:

Version: 162.4.5419

OS: Windows 10 x64 21H2

I am not linked to any team or business account.

I have manually synced one text file, once, just to see that it's working, by copying it into the Dropbox folder.

Computer Backup
desktop
Dropbox Backup
windows

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, aristeidist!

     

    Can you please check if you can enable backup from the backup page in your account online?

  • aristeidist's avatar
    aristeidist
    Explorer | Level 4
    3 years ago

    I go "manage backups" and then "open backup settings" which opens the app in my PC and has the same problem

  • aristeidist's avatar
    aristeidist
    Explorer | Level 4
    3 years ago

    FYI the app crashes in this screen and does not respond at all that and does not respond at all. 

  • hello_box11's avatar
    hello_box11
    Explorer | Level 4
    3 years ago
    Can u try to upgrade to v170? I think that should fix the issue
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey aristeidist, did you had any luck with the most recent version of the app?

  • aristeidist's avatar
    aristeidist
    Explorer | Level 4
    3 years ago

    I will try in a few days that I will have acces to that PC again and let you know. Thanks for the feedback. 

  • aristeidist's avatar
    aristeidist
    Explorer | Level 4
    3 years ago

    I downbloaded v.170.4.5895. Still same problem

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi aristeidist, can I send you an email, in order for us to have a closer look into this?

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