Forum Discussion

Jeka1's avatar
Jeka1
Helpful | Level 5
2 years ago
Solved

I can't access the Dropbox site from my computer, why?

Can't access Dropbox.com from computer, get the error: NET::ERR_CERT_COMMON_NAME_INVALID The app on my phone and my computer don't synchronise
Error Messages
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  • Jeka1's avatar
    Jeka1
    2 years ago
    Hi.
    I've reinstalled Dropbox app on my computer, and now it's working.

    Thanks for your help 👍
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you checked that things like the browser is up to date, date/time is correct and you have most recent security updates on the devices?

  • Jeka1's avatar
    Jeka1
    Helpful | Level 5
    2 years ago
    Yes, the mentioned things are up to date, and the date and time are correct.
    But sync isn't working.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Jeka1, thanks for bringing this to our attention.

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      Is the Dropbox desktop application installed and running on your machine?

       

      This will help me to assist further!

      • Jeka1's avatar
        Jeka1
        Helpful | Level 5
        2 years ago
        Hi.
        I've reinstalled Dropbox app on my computer, and now it's working.

        Thanks for your help 👍

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