Forum Discussion

fourbanks's avatar
fourbanks
Helpful | Level 6
2 years ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂 

i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that 

thanks 

16 Replies

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  • fourbanks's avatar
    fourbanks
    Helpful | Level 6
    2 years ago

    Is there any update nancy to this query 🙂 

    thanks  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey fourbanks - sorry to jump in here, but I can see that Nancy opened a ticket for you the other day; did you get the chance to see her email yet?

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    fourbanks wrote:

    ...

    yes, but it still shows up as 32bit as per screenshot ...

     Hi fourbanks,

    Ha..🙂 Yes and No.

    Your screenshot shows where your application executables are placed on, not what types (32-bit or 64-bit) they are (or not necessarily at least). In particular, the installer and uninstaller (themself) are 32-bit. I have no idea why (probably easier for Dropbox staff) and doubt you can receive meaningful answer why. On other side the Dropbox executable itself, despite of placed on such a place, is 64-bit. 😉 Again, don't get confused by the folder name.

    Hope this clarifies the things to some extents.

  • fourbanks's avatar
    fourbanks
    Helpful | Level 6
    2 years ago

    Thanks, I think you have summed it up. Most 64bit software installs in the programs' folder, but this is a first for me over the past 20 years in which a piece of software 64bit has installed in the programs 86 folder. As you say, it doesn't matter as long as the developer knows of this 

  • fourbanks's avatar
    fourbanks
    Helpful | Level 6
    2 years ago

    It's OK now Walter as I now understand how this has happened, so all is now good 🙂 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that fourbanks - let us know if anything else comes up! 

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