Forum Discussion

JoshyJosh's avatar
JoshyJosh
Explorer | Level 4
2 years ago

I can't log into the desktop app due to "your code may have expired" error.

I have received a new work laptop with Win 11 installed. After installing DropBox on it, I tried to log in, so far quite a few times, but every time, I get a red message that says sorry your code may...
account access
desktop
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JoshyJosh, I’m sorry to hear about that. 

 

If I understand correctly, you’re referring to this one-time code, correct? 

 

If you haven’t tried this already, please reinstall your Dropbox app and let me know if the issue persists. 

 

I’ll be waiting for more updates.

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