Forum Discussion

UlfFahlen's avatar
UlfFahlen
New member | Level 2
2 years ago

I can't open the Dropbox app on my Windows computer; I see errorjcl2tnvk.

Hello! My Dropbox-app at MacBook wont open at all. The errorcode is errorjcl2tnvk. What can it be?
desktop
Error Messages
Mac
UlfFahlen's avatar
UlfFahlen
New member | Level 2
2 years ago

Sorry! I was wrong, it is a PC and a number you maybe can use is this: DESKTOP-7ISE42R

We did an update yesterday and after that it doesn't work. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for these updates, UlfFahlen! I can’t access any personal account info on the forum, unfortunately. We can still check a few things together, though. 

    If you’re still getting the same error, can you send me a full screenshot of it, so that I can have a visual and guide you from there?

    Do you mean that you had a Dropbox app update or an OS one?

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