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JGFOF's avatar
JGFOF
Explorer | Level 3
1 month ago

I can't see any syncing icons or right-click Dropbox menu options on my macOS Sonoma.

App: Dropbox (latest version) 

239.4.8301

Devide: MAC book PRO 14 inch, 2023

Operating system: Sonoma 14.7.5

I can't see both syncing icons and right-click menu options on my laptop.

This happens after remove an old account and sign-in into a new profile (part of Dropbox Teams)

I try everything that was suggested, like re-installing, restart, log-out etc.etc.

Currently the only way to sync file on dekstop is to open them and this make me lose a tremendous amount of time (link packages of indesign with more than 500 files, just to make an example).

Can you help me with that? 

Thanks

desktop
Mac
sync

12 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi from me as well, JGFOF!

    I also think that reaching out to our support team would be best at this point.

    Let us know once you have your ticket number!

  • JGFOF's avatar
    JGFOF
    Explorer | Level 3
    1 month ago

    Hi Hannah,

    Ok, thanks. I'm in contact with the support team and I get the ticket number.

    Kind regards

     

     

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