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soloelsie's avatar
soloelsie
Helpful | Level 6
3 years ago
Solved

I can't use the selective sync feature due to an error

Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders...
desktop
Error Messages
Mac
Setting up the apps
sync
  • soloelsie's avatar
    soloelsie
    3 years ago

    Hello! 

    I have reformatted my laptop and reinstalled Dropbox. The problem was connected to the device. Thank you again for your support!

    Elizabeth

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi soloelsie, thanks for bringing this to our attention.

 

Could you try to reinstall the Dropbox desktop application, without uninstalling it first, by using this link.

 

Keep me updated with any progress!

  • soloelsie's avatar
    soloelsie
    Helpful | Level 6
    3 years ago

    Thanks, Jay.

    I tried that and the app downloads but does not open properly. 

    Please help!

    Thanks

    Elizabeth

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