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Forum Discussion
Richard P.44
8 years agoHelpful | Level 7
I get an error message that Windows System Restore failed?
Hi
When I run Windows System Restore it fails with this error message
System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
- 3 years ago
Hi everyone,
We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.
Thanks
Walter
Dropbox Community Moderator
7 years agoThanks for the extensive report sprgroup!
I have already relayed all the details of your problem to our engineering team.At this point, they’ll evaluate the problem and work toward a solution.
Apologies for any inconvenience this might have caused and while I can’t say exactly how long this is going to take, I’ll make sure to keep an eye on the team’s progress and let you know as soon as I have an update.
In the meantime (as you mentioned) the best way to tackle this is to keep excluding .dropbox.cache from the System Restore (see my previous reply for more info).
MartyBook
7 years agoHelpful | Level 5
So I ask for an update or a step by step or just a simple "we don't anticipate having a fix for this issue soon" over a week ago and am ignored completely. sprgroup asks much the same thing and gets a response in a few hours. Thanks dropbox, way to treat the little guy.
- Walter7 years ago
Dropbox Community Moderator
Sorry about this MartyBook - that was an oversight from my end to be honest, as I'm not in the position to advise on a 3rd party service (the FilesNotToBackup registry to be exact) and/or provide a step by step guide on how to remedy this.
As you know, the team are aware and working on this. I'll make sure to update this thread once I have a more concrete solution for this - thank you all for your patience.
- 2_times_format7 years agoNew member | Level 2
Hello !! Sorry for my broken English . . .
Same proble here, as a result we had made 2 times format our laptop, we lost days of work searching what cause the problem. Now we cannot trust to download and to work again with DropBox. It is very hard to understand that at 2019, a pioneer to the sector DropBox, cannot solve a problem which DropBox itself cause to its clients with subscriptions.
And not only that, the problem is not to its software but damage the Operating System.
Microsoft give a restore point option in order to feel safe in any hard situation and Dropbox not only canceling this option but have you to run, to search and to spend time, money and thoughts for NOTHING !!!!
DropBox in this situation, help you with a lot of SILENCE !!!!!
At least GIVE US A FIX BUT A REAL FIX (When our pc stuck at the point that windows restore point give us a message that cannot perform due to DropBox cache file xxxxxxxx.bat
I dont know what more i can say !!!!!
- just-a-user7 years agoExplorer | Level 4
Has any one made progress on this issue? I discovered that I had a problem 7 days ago - but it took me 5 days to find this discussion and understand what is wrong (mostly understand). I did start to tinker with the registry modification but I don't know enough and haven't seen any change from the one attempt to modify the registry (syntax probably wrong)
At this point, whenever Windows updates and trys to make a restoration point, my files go to the earlier version of the last good restoration point. Then I wait until Dropbox downloads the latest version of my files. The first time 7 days ago I had to wait 2-1/2 days to get the correct files in place (660,000 files had to index). I have since removed a big cashe of files from my DropBox so these re-sets don't take so long.
I can command Windows to make a restoration point but I can't restore to that new point. Dropbox has really gummed up the works here!!!
So I'm really suprised that Dropbox has gone 11 months with no resolution on this issue. I'm sure it is affecting WAY more customers than know about it. Dropbox is actually lucky that Windows is pretty stable these days.
You guys that have left DropBox, what did you go to? (I'm sure they are no longer listening in).
Thanks all
- ah116 years agoNew member | Level 2
I am also having this problem. When will a solution be provided?
- Mrtatemyballs6 years agoHelpful | Level 6Never. Dropbox doesn't care.
- kydimos6 years agoHelpful | Level 6
Dropbox have known about this issue for years. Solution should be fairly easy to implement but nothing has happened, so I wouldn't expect DP to do anything about it :(
- SWH_chris6 years agoNew member | Level 2I have 3 Dropbox accounts and will drop all three as soon as I install windows from scratch and restore from Dropbox. System Restore points that are so easy to use, but are, and I use this word specifically, corrupted by Dropbox. You all know it is true. If I had the luxury of having a laptop that worked enough to uninstall Dropbox the restore I would, but no can do. Amazing; the backup prevents the restore.
- DisbelievingAndDisappointed5 years agoNew member | Level 2Great news. July 2021 and the issue is NOT fixed. My system has just been bricked by Dropbox. Thanks guys.
Can you at least reply and acknowledge that you're seeing these comments..?
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