Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
8 years ago
Solved

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
desktop
Setting up the apps
windows
  • radical_exponent's avatar
    radical_exponent
    3 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

SwanCobb's avatar
SwanCobb
Collaborator | Level 10
6 years ago

Just want to give my thumbs down. Can't do a system restore because of the exact same error message. Microsoft OneDrive has reasonable basic features to match Dropbox, so there's no point in using Dropbox if they can't fix this or work with Microsoft to fix this. Its been at least a year since this issue has been reported and no action taken by Dropbox to remedy this.

  • Finlander's avatar
    Finlander
    Helpful | Level 6
    6 years ago

    It won't work. I tried that earlier and still the same result. My solution since I unfortunately didn't have a choice to choose another cloud storage provider, was to get a second SSD for my laptop (which, fortunately, had a second SSD slot), and move the Dropbox folder there. Now the system is restorable. 

    I'm really surprised this problem has not been addressed one way or another yet.. it's a major bug! 

  • SwanCobb's avatar
    SwanCobb
    Collaborator | Level 10
    6 years ago

    I've tried to restore back last week's restore point but I keep getting the error mentioned by OP. I tried the registry entry to exclude \Dropbox\.dropbox.cache\*.* /s

     

    Does anyone know if you re-script or edit the restore point and delete \Dropbox\.dropbox.cache content? 

  • JacobRusso's avatar
    JacobRusso
    Collaborator | Level 8
    6 years ago

    The only thing that has worked for me is to Shut Down Dropbox, BEFORE creating a System Restore Point, as follows:

     

    1. Exit Dropbox using the SysTray icon (drop-down your picture at the top right. 

    2. STOP the "Dropbox Service" (DbxSvc)

    3. Create Restore Point

    4. Start the "Dropbox Service" (DbxSvc)

    5. Click "Start", type "Dropbox" to start the Dropbox APP, hit enter

     

    After doing this, I was able to do a Restore based on that Restore Point.  I haven't tried to create a Batch File for this yet.

     

    Jacob

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!