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Richard P.44
8 years agoHelpful | Level 7
I get an error message that Windows System Restore failed?
Hi
When I run Windows System Restore it fails with this error message
System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) with its original copy from the restore point. An unspecified error occurred during restore. (0x80070780)
I have completed system recovery from an image without problem but on several occasions I have come up against this error when trying to correct a problem using system restore which would be easier to use if I could. I still have the problem if I run the system restore in safe mode with the same failour message
Any suggestions on allowing the restore to work
Richard
Hi everyone,
We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.
Thanks
157 Replies
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- Anthony_Pacheco2 years agoExplorer | Level 4
I still have this issue in Windows 11 on 4/2/2024. I needed to do a system restore, and none of them worked because of this and similar Dropbox messages.
What is the status of this fix? How do you work around it?
Thanks.
- codeveroby2 years agoExplorer | Level 4
There's one simple fix that I found after a few days of being stuck with the issue. All you have to do is reinstall Windows and get started from scratch. At least your files will be saved in a backup folder.
- suegrant2 years agoNew member | Level 1
This happened to me today (7 years after the first comment above) on a new w11 laptop. Is there any way to fix it so I can do a successful restore?
- Hannah2 years ago
Dropbox Community Moderator
Sorry to hear about this, suegrant.
Can you please send us a screenshot of the error?
Also, which version of the Dropbox app do you currently have installed?
- suegrant2 years agoNew member | Level 1
The app I have installed is whatever I downloaded. I ended up having to reset back to the new factory settings and start over, due to the Dropbox glitch of not allowing the reset, which I needed to be able to do in order to do a different app's reinstall, since the restore didn't complete. I did capture a screenshot before I did that though. How do I send the screenshot to you?
- Megan2 years ago
Dropbox Community Moderator
Hey suegrant, let me also jump in here!
You should be able to attach a screenshot by clicking the camera-like icon and attaching it or pasting it directly to us.
- suegrant2 years agoNew member | Level 1
I'm not seeing that icon but maybe because I'm on my phone and not a computer. I can do that as soon as I am there
- Hannah2 years ago
Dropbox Community Moderator
Thanks, suegrant, we're looking forward to your screenshot.
- LaserLaserLaser2 years agoNew member | Level 1
Just happened to me too. What is the solution? Is it possible to exclude dropbox files from a restore point? This is going to waste multiple days of my time.
- suegrant12 months agoNew member | Level 1
Hi Hannah, sorry for the delay in my response. I've been completely redoing my computer from scratch since my post and now I have a different problem with the new rebuild - Dropbox will not install, not matter what I try. It gets the error code 0x800b0003. I have tried everything in your on-line tutorials even down to the smallest thing, and I still get the same error code. I connected with Dropbox chat last Friday and they bumped me up to a tech person who I haven't had contact from except to get the type of system today. I am getting angsty waiting to have my documents on my computer - and can't image why there are so many issues with dropbox and am wondering if I should rethink it. I love it but this is hard to deal with.
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