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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there yildizaykut, thanks for checking in with us - let's see what we can find. 

As a first step, could you confirm for me if you're on a Basic account by going to your Plan tab and check if you have more than three devices already linked on your Security tab?

Let me know what you find!

yildizaykut's avatar
yildizaykut
Explorer | Level 4
6 years ago

Dear sir/madam,

Yes, I am on a Basic account and I have more than three devices already linked. What can I do next?

Thank you very much for your consideration,

Aykut Yıldız

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for confirming that for me, yildizaykut!

    Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices. 

    You can find more info about this here. 

    I hope this helps, but let me know if you have any other questions!

    • confoodnet's avatar
      confoodnet
      New member | Level 2
      6 years ago

      Thanks for your answer but it is not working for me. I have unlinked down to 2 accounts which includes the Samsung Note3 android phone that I am trying to login with, but I still am told to contact Dropbox admin.

       

      If I delete my phone then of course I will not have access.

       

      Any solution please?

       

       

       

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi there confoodnet, thanks for nudging us on this thread. 

        To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? 

        Looking forward to hearing back from you!

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