Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
skusher23_22's avatar
skusher23_22
Explorer | Level 3
6 years ago
@Lusil yes it's a basic plan account
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for confirming that, skusher23_22. 

 

Since Basic accounts have a three device limit, could it be that you currently have more than three devices linked? You can check this by going to your Security tab on the website. 

 

Let me know how it goes - thanks!

  • skusher23_22's avatar
    skusher23_22
    Explorer | Level 3
    6 years ago
    Mm well I have one device [my phone] and the connection through pc
  • SnowdenK's avatar
    SnowdenK
    New member | Level 2
    6 years ago
    Basic account, phone was included in the 3 connected devices when I first attempted. Unlinked the phone and tried again, still didnt work. App version 184.2.8 and I am able to sign in with firefox on the phone but still not the app. I get an email with every attempt at signing in with the app asking if it is me. No difference if I say yes and try again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!