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Forum Discussion
I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so. Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.
Android app dropbox sing failed
- Daphne
Dropbox Community Moderator
Thanks for all your updates so far!
Just to note, arifahmed199 I've moved your post here as it seems that you're having the same issue as the OP. Can you just confirm for me if the exact error you're getting is "Sign-in failed: Unknown error, please contact customer support"?
If so, please let me know the following:
- Which version of the mobile app do you have installed?
- What is your device's OS version?
- Can you sign into your account online with the same credentials?
- If you're on a Basic plan, do you have less than 3 devices connected via your account security page?
Thanks for the info you've provided on this SnowdenK and skusher23_22 so far. So we can look into this further with you both, please submit a ticket with our Support team from here via an incognito window.
You'll receive a ticket number (eg. #1234567) which you can let us know here so we can pass along the info you've kindly provided us here.
Keep us posted!
- Thanks for the help! But just one more question: once I click on the link in an incognito window I go redirected to main page of support [say, where some articles are shown and the option of asking the community is displayed].
Where should I go to get ticket number?
