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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
SnowdenK's avatar
SnowdenK
New member | Level 2
6 years ago

Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so.  Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.

ter27's avatar
ter27
Explorer | Level 3
6 years ago

I have a Plus plan and have been having this problen since March 7th. I have a Meizu m6 note phone. Unistalled and installed the app over 10 times and nothing happened. have been in contact with the costumer service for over 1.5 months now and on March 11th they claimed in an email to me "We have determined that this is a bug and we are working to fix it. When we have a fix in place, we will contact you to let you know and release an update via the App Store, so make sure to stay up to date with the latest Dropbox releases."

on april 6th they said they are still working on it. 

 

meanwhile i cannot work on my phone since EVERYTHING is on the service that i am paying alot of money for.

 

there were 2 updates of the app on my phone and the problem is still the same. this is frustrating to no end.

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