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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
SnowdenK's avatar
SnowdenK
New member | Level 2
6 years ago

Galaxy S4, sign-in doesn't work with correct password (even after reseting it), emailed sign-in link, or connecting my google account (which was something I didn't want to do). Says uknown error, contact dropbox support. If I do the incorrect password it tells me so.  Can't find any info. I can sign in on other devices, but I need to be able to sign in on my phone.

rjarjour's avatar
rjarjour
New member | Level 2
6 years ago

I am trying to sin-in using my android mobile (HTC) but I always get this message (Sing-in failed Unknown error). When I sing-in using Chrome browser on the same mobile, everything goes smoothely.

Could you help me please

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi everyone, I just have an update for you!

     

    Our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, I'll let you all know here.

     

    In the meantime, if you have any questions or other info that you'd like to share with us here then please just give me a nudge. Thank you all for your assistance and info that you provided on this!

    • yildizaykut's avatar
      yildizaykut
      Explorer | Level 4
      6 years ago

      I try to login Dropbox app on my Samsung Note 3 with Android 5.0. However, I receive the error message "Sign-in failed Unknown error, please contact dropbox customer support" and I fail to login dropbox. Can anybody help me please? 

      Thanks &regards

      Aykut 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi there yildizaykut, thanks for checking in with us - let's see what we can find. 

        As a first step, could you confirm for me if you're on a Basic account by going to your Plan tab and check if you have more than three devices already linked on your Security tab?

        Let me know what you find!

    • rharper58's avatar
      rharper58
      Explorer | Level 4
      6 years ago

      Has there been a fix for this issue yet? I am have this same problem in the dropbox app on my tablet.

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