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3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there confoodnet, thanks for nudging us on this thread. 

To make sure I have a better visual of what you're seeing, could you send me a screenshot (without any personal info) of what you're seeing? 

Looking forward to hearing back from you!

confoodnet's avatar
confoodnet
New member | Level 2
6 years ago

Thanks for following up. I fixed it by deleting the account for the very phone that I was trying to link with, then reconnecting this phone using my only remaining account. All fine now

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for checking that for me, confoodnet. I moved your thread here, where other users have expressed similar concerns. 

     

    As Daphne also mentions, our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, we'll make sure to get back to you.

     

    Thanks for your patience, everyone!

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