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3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Adil Iqbal's avatar
Adil Iqbal
New member | Level 2
6 years ago

I have exactly the same issue. 

Adil Iqbal's avatar
Adil Iqbal
New member | Level 2
6 years ago

I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."


Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully. I am a basic user and I have unlinked the one device now only using 2 device.

 

Regards,   

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Adil Iqbal, thanks for nudging us on this thread. 

     

    Since you've checked that you're running up to three devices on your Basic (free) account, could you also let us know if your device meets the minimum requirements to run the mobile app?

     

    Keep us posted!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi rharper58, does the Android device meet the minimum requirements for the Dropbox mobile app, namely running Android 6.0?

    .

    Keep me posted!

    • rharper58's avatar
      rharper58
      Explorer | Level 4
      6 years ago

      Hi. Thank you for your reply.  My Android version is 7.1.1 and my tablet is a Samsung Galaxy Tab e. Also, I checked to see how many devices were linked to my account and I only have 2 which are my tablet and my PC. My Dropbox plan is Basic. I believe that there is only about 250 mb in storage on my account.

      As I stated in my original post I do not have any problems signing in to my Dropbox account via a web browser or on my PC. Also, I tried creating a Dropbox "test" account using a different email address but that didn't work either. I ended up with the same "failed to sign-end" error. 

      Thank you.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Could you try resetting your Dropbox password to see if this helps with logging into your account on the mobile app?

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