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3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
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Mobile
Setting up the apps
Adil Iqbal's avatar
Adil Iqbal
New member | Level 2
6 years ago

I'm getting a "sign-in failed" on Android, with "Unknown error, please contact Dropbox customer support."


Interestingly, every time I do it, I get an e-mail sent to me saying that Dropbox has been accessed by a new Android device, is this you? As if I had signed in successfully. I am a basic user and I have unlinked the one device now only using 2 device.

 

Regards,   

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey Adil Iqbal, thanks for nudging us on this thread. 

 

Since you've checked that you're running up to three devices on your Basic (free) account, could you also let us know if your device meets the minimum requirements to run the mobile app?

 

Keep us posted!

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