Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
LMDLMD's avatar
LMDLMD
New member | Level 2
6 years ago

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

 

Sign-in failed, unknown error, please contact customer support.

 

I have unlinked all devices except one. Any help is appreciated!

 

Thank you, LMD

rharper58's avatar
rharper58
Explorer | Level 4
6 years ago

I am also having the same issue after the last update of the Dropbox app for Android via Google Play Store. I have unistalled it, signed out of my google account, restarted my tablet, reinstalled Dropbox, signed back in to the play store and then Dropbox all to no avail. Still receive the same "unknown failed to sign in error". Even though everytime I try to sign in to Dropbox I receive an email notifing me of the sign in via my tablet. I have no problem signing into Dropbox via Google Chrome though.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!