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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
rharper58's avatar
rharper58
Explorer | Level 4
6 years ago

Hi. Thank you for your reply.  My Android version is 7.1.1 and my tablet is a Samsung Galaxy Tab e. Also, I checked to see how many devices were linked to my account and I only have 2 which are my tablet and my PC. My Dropbox plan is Basic. I believe that there is only about 250 mb in storage on my account.

As I stated in my original post I do not have any problems signing in to my Dropbox account via a web browser or on my PC. Also, I tried creating a Dropbox "test" account using a different email address but that didn't work either. I ended up with the same "failed to sign-end" error. 

Thank you.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Could you try resetting your Dropbox password to see if this helps with logging into your account on the mobile app?

  • rharper58's avatar
    rharper58
    Explorer | Level 4
    6 years ago

    Thank you for replying. Although I was able to reset my password I am still unable to successfully sign-in to my Dropbox account using the Dropbox app even though I receive a sign-in notification email stating that I did sign-in. I am able to sign-in via the Dropbox web page and can also sign in on my cell phone using the Dropbox app and on my computer. But, I mostly use my tablet when wanting to access my Dropbox account. I can not figure out why I am have such problems accessing the Dropbox app via my tablet. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi rharper58, I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

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