Forum Discussion

Mariella57's avatar
Mariella57
New member | Level 2
8 months ago

I got an unknown error when I tried logging in to my mobile.

Hello, I am using dropbox regularly on my PC, I log in to dropbox in with my personal email address and it works flawlessly. I just installed dropbox app on my android smartphone and when I try to ...
account access
Android
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi there, Mariella57, thanks for bringing this to our attention.

Are you using a Basic free account? And if so, is it possible that you've already hit your 3 device limit?

If you already have 3 devices connected to your account, you won't be able to connect another one, unless you remove one of the existing ones.

You can find all your connected devices in the "devices" section of your account settings here.

Let me know what you find.

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