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encoreserviceseu's avatar
encoreserviceseu
Explorer | Level 3
2 years ago
Solved

I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.

I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play.
Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉)
My Dropbox login email is different to my Google Play account.

Account Settings
Mobile
Setting up the apps

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey danielrasheedi, what do you see in your plan page here regarding your additional space? Can you send us a screenshot?

  • danielrasheedi's avatar
    danielrasheedi
    Explorer | Level 4
    2 years ago

    I am currently subscribed to the Dropbox Basic plan, which provides me with 2GB of storage. After completing a task where I shared my feedback about Dropbox, I received an additional 125MB, bringing my total to 2.125GB. I also finished another task titled "Get Started with Dropbox," which I understood would grant me an extra 250MB of storage. However, my storage still shows as 2.125GB. Could you kindly look into this matter? Thank you.

    EDIT:
    Issue has been solved. Thank you.

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