Forum Discussion

andygerber74's avatar
andygerber74
New member | Level 1
11 months ago

I keep removing files either via online-only or selective sync, but they remain on my hard drive.

I keep moving files to online only but then they re-appear in my hard drive. I've used both SelectiveSync and simply manually moving files and folders to online only. However, the files and folder ne...
desktop
Storage space
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey andygerber74, welcome to our Community!

As a first step, could you clarify your device's OS, and the Dropbox version that you're using? You can find the app version by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar. 

Just to clarify, moving files to "online-only" shouldn't remove your files from your Dropbox folder. It simply reduces their size to 0kB on your device.

However, if you're using selective sync the files won't appear in your Dropbox folder but should still be accessible when you check your account online. 

Keep me posted, and we'll take it from there!

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