Forum Discussion

andygerber74's avatar
andygerber74
New member | Level 1
11 months ago

I keep removing files either via online-only or selective sync, but they remain on my hard drive.

I keep moving files to online only but then they re-appear in my hard drive. I've used both SelectiveSync and simply manually moving files and folders to online only. However, the files and folder ne...
desktop
Storage space
sync
andygerber74's avatar
andygerber74
New member | Level 1
11 months ago

Hi Nancy. Here is a screenshot of what I see when I click on my avatar from the App version. . .no option for "Preferences" to click:

Here is a screenshot of what I see in my local Dropbox folder. I right-clicked the mouse on the Dropbox folder and the menu that you see below appears. I go to "Manage Hard Drive Space", go through the motions of either using Selective Sync or moving files to Online Only (I've tried both) and it appears to all work. However, as soon as I open the local folder all the files and folders that were suppose to be moved off my local hard drive are still there (all 75 GB worth):

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey andygerber74 - thanks for the screenshots and the additional information.

    I'm not seeing the Dropbox icon in your system tray and any syncing icons on your files. Have you ensured that the Dropbox desktop app is running and syncing normally?

    When it comes to your first screenshot, note that this is a web browser and not the desktop app's preferences. 

    Keep us posted with any updates!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!