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I need to gain access to an account of a friend who is disabled
I have an old laptop (Win10) that belongs to a disabled friend (stroke victim).
His wife asked if I could pull photos from his Dropbox on that laptop.
When I first connected to my home wifi, I sa...
I saw the photos in his Dropbox app - not the web browser.
I'm still trying to troubleshoot the network issue on his laptop but not having much success at this time.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for clarifying that for me, Tom. And you're unable to find the Dropbox folder again now?
The Dropbox app generates an error on his laptop, won’t connect any more
- Hannah
Hi from me as well, tfjonesjr.
Would you mind sending us a screenshot of that error, so we can have a visual?
Also, if the error has a hyperlink, it'd be great to have a screenshot of what you see when you click on that too.
- Mark
Super User II
Is the software out of date? Does a reinstall help? http://www.dropbox.com/downloading ?
How about just naviagting to the website http://www.dropbox.com/home ?
I get an error "No Internet connection"
I don't know my disabled friend's login - I suspect it's his now defunct cox.net email address. He's non-verbal after the stroke and his wife doesn't know what password he used so I was hoping the app had his creds stored (which they did, I saw the photos when I initially turned on the laptop). Since his Windows 10 updated once on my wifi, the Dropbox app has been giving the "No internet connection" error
