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I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes...
Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.
Neal
Community Manager
Community ManagerThanks Rich for sharing that explanation.
Esther B.6 Would you mind trying out the steps Rich provided and letting me know how you get on?
When I ran the reinstall there was no dialogue box or anything that let me choose advanced install. It opened, said it was installing, then closed.
- Jay
Dropbox Community Moderator
Hi Esther B.6, in order to see the option you're referring to, you would need to perform an advanced reinstallation of the Dropbox desktop application by following these steps.
During the installation process, you can choose the location of the existing Dropbox folder as mentioned in Step 11.
Hi. I went through the process and did find the advanced settings and selected my G: drive for my dropbox location. Then as soon as I clicked ok I got this error. Photo uploaded of it. This was the error that caused me to reinstall dropbox in the first place.
- Rich
Super User II
Then as soon as I clicked ok I got this error.
That's not the actual error. If you click the second blue link it will open a text file that contains the full log of the installation, along with the actual errors encountered. Open that file and copy/paste it into a reply here. Be sure to mask any private information, if it contains any.
