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I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes...
Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.
Rich
Super User II
Super User IIThen as soon as I clicked ok I got this error.
That's not the actual error. If you click the second blue link it will open a text file that contains the full log of the installation, along with the actual errors encountered. Open that file and copy/paste it into a reply here. Be sure to mask any private information, if it contains any.
Okay here's the contents of the text file.
bn.BUILD_KEY: Dropbox
bn.VERSION: 231.4.5770
bn.constants.WINDOWS_SHELL_EXT_VERSION: 86
bn.is_frozen: True
machine_id: 884775e7-8c95-47da-809c-d7d295c49ead
pid: 19656
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Esther\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Esther\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'G:\\Dropbox'
real_path='G:\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\231.4.5770\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\231.4.5770\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Esther\AppData\Local\Temp
TEMP: C:\Users\Esther\AppData\Local\Temp
tempdir: 'C:\\Users\\Esther\\AppData\\Local\\Temp'
real_path='C:\\Users\\Esther\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1091, in wrapper
File "desktop/dropbox/client/main.py", line 8616, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 337, in _wrapped
File "desktop/dropbox/client/main.py", line 7900, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 7808, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 324, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 242, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 617, in _init_new_engine_locked
File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 170, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Getting handle to root |>> NtSetBasicInformation syscall: new handle |>> ACCESS_DENIED |>> FSErrorCode::PermissionDenied"
