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I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes...
Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.
Hi. I went through the process and did find the advanced settings and selected my G: drive for my dropbox location. Then as soon as I clicked ok I got this error. Photo uploaded of it. This was the error that caused me to reinstall dropbox in the first place.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Esther B.6, can you take a look at this thread and the troubleshooting suggestions on it and let us know if they help in your case as well? It looks like a very similar issue, with the same error.
My dropbox folder already has full control for system and administrators. When i try to grant full control to users the change runs for a while and then stops with an access denied at some file or folder (doesn't tell me which one). I tried using takeown running command prompt as administrator and get access denied there as well. Any ideas?
- Megan
Hey Esther B.6!
If you're running any third-party antivirus or ransomware protection software, please try to temporarily disable it along with Windows Security.
To disable Windows Security:
-Open Windows Security from the Start menu.
-Select Virus & threat protection.
-Under Virus & threat protection settings, select Manage settings and turn off each setting.
-Go back to Virus & threat protection.
-Select Manage ransomware protection and temporarily disable Controlled folder access.
After disabling these features, quit Dropbox if it is running, then reopen it and check if the issue remains.Hi. I use Eset antivirus. When I go to Windows Security there's a link back to Eset so I assume it's processes take over from windows. I disabled everything I could find in Eset and tried opening Dropbox again. Same error. Since it didn't give me the error when it installed to the default C drive location I can guess there is an issue in accessing the secondary drive but I'm baffled as to what it could be. It seems to function normally in explorer. Any other ideas?
Thanks!
