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Forum Discussion

Esther B.6's avatar
Esther B.6
Helpful | Level 6
4 months ago
Solved

I need to re-link to an existing Dropbox folder when reinstalling the desktop app.

I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes...
desktop
Install
sync
windows
  • Esther B.6's avatar
    Esther B.6
    3 months ago

    Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Esther B.6​!

In this case, I'll go ahead and send you an email, in order for us to have a closer look into this.

Reply back to me, and we'll take it from there. Thanks! 

Esther B.6's avatar
Esther B.6
Helpful | Level 6
3 months ago

Hi. I got your email. I am away the next couple days but I will give it a try when I get back. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries Esther B.6​!

    Take your time, and reply back to me once you're ready to continue troubleshooting. 👩‍💻

  • Esther B.6's avatar
    Esther B.6
    Helpful | Level 6
    3 months ago

    Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    We're glad to hear it's working now and thanks for keeping us in the loop too Esther B.6 

    Let us know if anything else comes up in the future and have a lovely week ahead! 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Great to hear Esther B.6​!

    Thank you so much for sharing the update and letting us know!

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