Forum Discussion

PMukherjee's avatar
PMukherjee
New member | Level 1
12 months ago

I reinstalled the Dropbox app on my Windows computer and now I get a startup error.

I had some issues with my Dropbox files and so, I decided to uninstall the entire Dropbox folder from my laptop and reinstall again. But the problem is that the following error is coming (screen...
desktop
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alexned's avatar
alexned
Icon for Dropbox Engineer rankDropbox Engineer
12 months ago

Hi PMukherjee,

Did you install Dropbox through Windows Store or did you download the installer from the Dropbox website?

I will link you some reinstallation steps that are meant to do an extensive cleanup of your environment. Please follow the steps below, but before reinstalling Dropbox in step 11, run the following command in Powershell:

# Open PowerShell and run the following command:
Get-AppxPackage DropboxInc.Dropbox | Remove-AppxPackage

Here are the steps:

https://help.dropbox.com/installs/advanced-reinstall

If after following these steps you are still encountering the issue, please try to choose a different location for your Dropbox directory after the installation.

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