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alephtaph's avatar
alephtaph
New member | Level 2
24 days ago

I updated the desktop app to File Provider, but after logging back in, it's still not updated.

Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before.

Tried it several times, with reboot in between. 

MAC OS: 15.4.1
Dropbox App: 222.4.5042

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hey alephtaph, thanks for posting on our Community about this. 

    Before logging out of the desktop app, do you see any confirmation that the update is complete? Feel free to send me a screenshot of what you see exactly, too. 

    Let me know once you have more info.

  • automandc's avatar
    automandc
    Explorer | Level 3
    24 days ago

    I am having this problem too.   It says I am eligible to update, starts the update, says it needs to restart, makes me select folders to sync (my dropbox is larger than my HD) and then reinstalls the regular version and reindexes the folder without moving it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hey alephtaph thanks for the link; I removed it per our Community Guidelines, since it contained personal info.

    Can you and automandc both check the sync tab in preferences once again and let us know what the location of the Dropbox folder is now, after the update?

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