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Velisatra's avatar
Velisatra
New member | Level 2
3 months ago
Solved

I was asked to update my Dropbox app, but nothing happens when I try to do so.

Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946. Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working. Downloaded upda...
desktop
Install
windows
  • Velisatra's avatar
    Velisatra
    3 months ago

    I did something better than the advanced reinstall. I used Revo Uninstaller. Uninstalled Dropbox, removed all registry keys, removed all appdata. And as I had uninstalled and could not reinstall of course I couldn't show you what I saw when doing the update option as there is no update option without the program installed again in the first place.

    Sorry I can't give detailed information on what I did because any time I tried to the forum would ghost delete my thread. Yes I disabled Windows Security, restarted, it changed nothing.

    All I was able to do ultimately was install it to another machine, logging everything the installation did. Then copy all that over, including the registry keys. There was no other solution for my computer. It's functionally impossible to install or update Dropbox to my Windows 11 Pro PC as it just closes during "On your Marks" with no log to trace why it did that or anything. At this point I'll pretty much never be able to update again cause I'm not going through all that again.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi Velisatra! Do you need any further help with this, by any chance? 

If you do, don’t hesitate to ping me.

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