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I'm getting an error when reinstalling the desktop app on Mac OS
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error.
This is the error:
bn.BUILD_KEY: Dropbox
bn.VERSION: 228.4.5567
bn.constants.WINDOWS_SHELL_EXT_VERSION: 80
bn.is_frozen: True
machine_id: 24bad416-b43f-52a8-9ff3-909263253e76
pid: 1685
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='User Name', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian Weaver', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Volumes/Crucial X10'
appdata: '/Volumes/Crucial X10/.dropbox/instance6'
real_path='/Volumes/Crucial X10/.dropbox/instance6'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'
real_path='/private/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 6861, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 207, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 932, in result
File "desktop/dropbox/trace.py", line 351, in newfn
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 333, in _completion_domains
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 320, in set_result_or_convert_exception
File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1131, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 991, in _when_done
File "desktop/dropbox/foundation/futures/basic.py", line 1150, in _stage2
File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _init_completion
File "desktop/dropbox/trace.py", line 351, in newfn
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 969, in _init_completion_inner
dropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"
14 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi RockWarrior, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
I am on a basic plan and have removed all devices from my account, I thought that might have been part of the issue, but it still happened. I will give the advanced reinstall a go.
Thanks
I attempted the Advanced Reinstall with no luck. This is the error message that pops up.
- Jay
Thanks for the image. Could you click the blue link in that image and copy and paste the error log in your next reply in order to see what was logged?
- bn.BUILD_KEY: Dropboxbn.VERSION: 228.4.5567bn.constants.WINDOWS_SHELL_EXT_VERSION: 80bn.is_frozen: Truemachine_id: 24bad416-b43f-52a8-9ff3-909263253e76pid: 2248ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Volumes/Crucial X10'appdata: '/Volumes/Crucial X10/.dropbox/instance2'real_path='/Volumes/Crucial X10/.dropbox/instance2'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: Nonenot foundparent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'real_path='/private/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 6861, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 207, in create_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 932, in resultFile "desktop/dropbox/trace.py", line 351, in newfnFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 333, in _completion_domainsFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 320, in set_result_or_convert_exceptionFile "desktop/dropbox/foundation/futures/basic.py", line 749, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1131, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 991, in _when_doneFile "desktop/dropbox/foundation/futures/basic.py", line 1150, in _stage2File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callbackFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _init_completionFile "desktop/dropbox/trace.py", line 351, in newfnFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 969, in _init_completion_innerdropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"
- Jay
Are you trying to install the app and have the Dropbox folder on an external drive?
Could you provide the exact version of Mac OS you're running on your system?
My Home Folder is the external drive. All of my other files are stored on the external drive. OneDrive and local files as well.
The MacOS is Sequoia 15.5 (Up to date)
- Hannah
Hey RockWarrior, I hope it's okay to jump in here as well.
Can you let me know if before the reinstallation of your macOS you were able to use the Dropbox app as normal with the same exact setup?
Were you using the File Provider version of the app?
And lastly, can you take a look at this article to see if you're currently eligible to have your Dropbox folder on your external drive with Dropbox on File Provider?
- Nancy
Hey RockWarrior! I hope that this issue has been resolved for you.
If it still persists though, feel free to reply to Hannah’s questions and we’ll further help.
Hi Hannah. I found this thread because my dropbox unlinked some months back from my desktop (still fine on iPhone) and I am having the same error as I try to relaunch/reconnect Dropbox on my Mac OS 15.4.1.
I am trying a standard instal (not on an external drive) with a free plan. I've tried unlinking the Mac via the website, restarting, and upgrading the app, launching while holding down the option key... I've attached screenshots of the sequence of errors I am getting. Thanks for any help!
Benjamin
