Explorer | Level 3

5 months ago

I'm getting an error when reinstalling the desktop app on Mac OS

I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error.

This is the error:

bn.BUILD_KEY: Dropbox

bn.VERSION: 228.4.5567

bn.constants.WINDOWS_SHELL_EXT_VERSION: 80

bn.is_frozen: True

machine_id: 24bad416-b43f-52a8-9ff3-909263253e76

pid: 1685

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='User Name', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian Weaver', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Volumes/Crucial X10'

appdata: '/Volumes/Crucial X10/.dropbox/instance6'

real_path='/Volumes/Crucial X10/.dropbox/instance6'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: None

not found

parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'

real_path='/private/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 6861, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 207, in create_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 932, in result

File "desktop/dropbox/trace.py", line 351, in newfn

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 333, in _completion_domains

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 320, in set_result_or_convert_exception

File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1131, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 991, in _when_done

File "desktop/dropbox/foundation/futures/basic.py", line 1150, in _stage2

File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _init_completion

File "desktop/dropbox/trace.py", line 351, in newfn

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 969, in _init_completion_inner

dropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"

desktop

Install

Mac

14 Replies

Replies have been turned off for this discussion

Megan
Dropbox Community Moderator
4 months ago
Hey there, bgpictures let's see what we can find about this together!

I was wondering if you've tried clicking the "Relink" option as shown on your first screenshot, by any chance.

Also, could you try clicking on the blue hyperlink within the error message pop-up as shown on your second screenshot?

This will open a file with the full text of the error. Please either copy and paste the text in your next response, in order for me to investigate further.

Reply back to me, and we'll take it from there!
bgpictures
Helpful | Level 5
4 months ago
Hey Megan. Thanks so much for looking into this. Pressing "relink" brings up an "unlink" dialogue. (screenshot attached). Hitting OK brings me into the same loop as above. I'll paste the error text below, and delete machine ID. Thanks again! Benjamin
Oops. This system wouldn't let me paste in the error text, so I'll try to attach screenshots:
Megan
Dropbox Community Moderator
4 months ago
Thank you for that bgpictures!

Can you perform an advanced reinstall using these steps, please?

I'll be waiting for your updates!
Hannah
Dropbox Community Moderator
3 months ago
Hey bgpictures, I just wanted to check in and ask if the steps Megan gave you helped or if you're still having this issue.

Let me know!