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I'm trying to access Passwords from one of my 3 authorized devices, but get an error.
I have a Basic plan with 3 devices authorized. I am working from one of the 3 devices, and while logged in to Dropbox, it will not allow me to access Dropbox Passwords, saying I am already logged in to 3 devices. This is clearly an error, and I should not have to log out from one of my other devices to access. Can someone help?
12 Replies
Megan, Thanks for resonding. To answer your questions, (1) No, this is the Dashlane Passwords extension, which I've tried both on Edge and directly on Chrome. This started today (afternoon, EDT), on Windows 11. And just now, trying again, instead of saying I'm connected to 3 devices, it asks me to log in to Dashlane itself using 12 recovery words, which I don't have. I'll be free again in 30 -45 minutes from now.
- Megan
Dropbox Community Moderator
Hey JTF19 welcome to our Community!
Are you referring to the Passwords mobile app, right? If not, feel free to clarify more.
When did you first notice this behavior? If you could send me a screenshot of the error you're seeing I'd appreciate it, in order for me to have a visual too.
While you're at it, can you also let me know the OS you're using?
I'll be waiting for your updates!
