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Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Impossibile avviare Dropbox su Windows

È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe ...
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windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ikari, thanks for bringing this to our attention.

 

Could you copy and paste the text in the error log in order to see why the app isn't loading?

 

This will help me to assist further!

Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Hi Jay, thanks for the answer. Here's the text:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
pid: 19196
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
real_path='C:\\Users\\kitsu\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\kitsu\AppData\Local\Temp
TEMP: C:\Users\kitsu\AppData\Local\Temp
tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the log. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

    • Ikari's avatar
      Ikari
      Explorer | Level 4
      3 years ago
      Thanks, tomorrow i’ll try doing that and then I’ll let you know if it works.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, keep me updated with any news!

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