Forum Discussion

Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Impossibile avviare Dropbox su Windows

È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe ...
desktop
Error Messages
Install
windows
Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Hi Jay, thanks for the answer. Here's the text:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
pid: 19196
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
real_path='C:\\Users\\kitsu\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\kitsu\AppData\Local\Temp
TEMP: C:\Users\kitsu\AppData\Local\Temp
tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the log. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

  • Ikari's avatar
    Ikari
    Explorer | Level 4
    3 years ago
    Thanks, tomorrow i’ll try doing that and then I’ll let you know if it works.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries, keep me updated with any news!

      • Ikari's avatar
        Ikari
        Explorer | Level 4
        3 years ago

        Hi Jay , I followed the guide but it didn't work, I got the same error.

        Here's the log:

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 187.4.5691
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
        bn.is_frozen: True
        machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
        pid: 22084
        cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
        real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        HOME: None
        appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
        real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
        real_path='C:\\Users\\kitsu\\Dropbox'
        mode=0o40555 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        mode=0o100777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        not found
        parent not found
        TMP: C:\Users\kitsu\AppData\Local\Temp
        TEMP: C:\Users\kitsu\AppData\Local\Temp
        tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
        real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        Traceback (most recent call last):
        File "desktop/dropbox/client/main.py", line 862, in wrapper
        File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
        File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
        File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
        File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
        File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
        dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

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