I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.

turned everything off, firewall (public and privage), defender, that's all i have. Still no bueno

I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect. When I select signin, nothing happens. I am able to login to my files on Safari, but cannot sign in with the app.

Now it worked, when I switched to a different wifi connection, and it now said all apps can get acess to the internet. Not sure what that was about, but it sure consumed a lot of time.

Something is blocking Dropbox's access to the Internet. Temporarily disable any firewall or antivirus software you're running, and try again.

Are you able to browse to the Dropbox website? Have you tried a different network conenction, or plugged your computer directly into your cable modem or other network device (bypassing any router you may be using)? Something, either on your computer or on your local network, is blocking Dropbox.

installer could not connect to the internet

14 Replies

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Rich
Super User II
7 years ago
Something is blocking Dropbox's access to the Internet. Temporarily disable any firewall or antivirus software you're running, and try again.
damadakde
New member | Level 2
7 years ago
turned everything off, firewall (public and privage), defender, that's all i have. Still no bueno
Rich
Super User II
7 years ago
Are you able to browse to the Dropbox website? Have you tried a different network conenction, or plugged your computer directly into your cable modem or other network device (bypassing any router you may be using)?

Something, either on your computer or on your local network, is blocking Dropbox.
carlossierra311
Explorer | Level 4
7 years ago
Where you able to fix this? It's happening in one of our machines as well. Disabled firewall and defender, and still it's not working.
damadakde
New member | Level 2
7 years ago
nope, just gave up. I can access from another machine.
rbb2
Helpful | Level 6
7 years ago
Having the same problem. Contacted support chat, and they seem to have no clue.
Lusil
Dropbox Staff
7 years ago
Hey peeps, sorry to hear that you’re having trouble installing the desktop app.

One of the first steps to such behaviors, as Rich also mentions, is to ensure that there aren’t any third-party apps that could be blocking or hindering the app from running, like an antivirus. In such cases, you can try temporarily disabling your antivirus or security program, and ensure that you’ve configured your firewall to work with Dropbox.

However, from what I understand, you've already tried this initial step, but could you please also confirm for me if you’ve given the offline installer of the latest stable version (71.4.108) a shot? You can find the offline installer for the following OS here: Windows, Mac, Linux.

Let me know of any updates and I'll make sure to get back to you as soon as possible. Thanks in advance!
rbb2
Helpful | Level 6
7 years ago
I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect. When I select signin, nothing happens. I am able to login to my files on Safari, but cannot sign in with the app.
rbb2
Helpful | Level 6
7 years ago
Now it worked, when I switched to a different wifi connection, and it now said all apps can get acess to the internet. Not sure what that was about, but it sure consumed a lot of time.
Lusil
Dropbox Staff
7 years ago
Glad to hear that you were able to resolve your concern in the end, rbb2!

If you experience the same behavior again or you have any other questions, don’t hesitate to give us a nudge. Have a great day ahead!