Forum Discussion

besser26's avatar
besser26
Helpful | Level 6
3 years ago

Is there a way to stop using File Provider?

I have an M1 Mac Mini with Dropbox installed since Monetary, and I think it automatically started using File Provider, because it installed the DB folder in Cloudstorage. I just got a Macbook Air, ru...
desktop
Install
Mac
Uninstall
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi besser26, I hope you're doing well!

 

Unfortunately, it is not possible for you to revert to the previous version of the app the way they were before File Provider. 

 

The updated Dropbox for macOS on File Provider experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future.

 

I’ll be happy to pass along your feedback to our Product team, and help you in any way possible.

 

Let me know if you need more help!

  • besser26's avatar
    besser26
    Helpful | Level 6
    3 years ago

    Thanks for the reply. Unfortunately, from others' experiences, it seems anything but the best possible experience for those using Sonoma. Do you have any idea when the issues with Sonoma will be resolved?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, besser26! We can’t provide any timeframes, I’m afraid. 

       

      If you’re having any specific issues though while using your desktop app with File Provider/macOS Sonoma, please let me know.

      • tcz's avatar
        tcz
        New member | Level 2
        2 years ago

        The file provider is very bad.

        It's excruciatingly slow and unreliable. I'm actively researching Dropbox alternatives, a client of over 10 years is saying bye-bye because of this.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions