Forum Discussion

jhashimoto's avatar
jhashimoto
Explorer | Level 3
2 years ago

Issues with connecting to the desktop app - permanently stuck on Starting...

Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
desktop
Error Messages
Install
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jhashimoto, thanks for bringing this to our attention.

 

Just for clarification, are you sharing the account credentials or is this a Dropbox Business team with different licenses accessing the account?

 

Have you previously tried an advanced reinstallation of the Dropbox desktop application? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • JParts's avatar
    JParts
    Explorer | Level 4
    2 years ago

    Here I have the same problems. The message “Connecting” appears in the Windows application. I have already formatted the computer and installed the Windows 11 23H2 version and the Dropbox application and it does not work. I'm on the internet normally.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey The CryoBar & JParts, let's see what we can find on this! 

       

      First thing I'd like to ask the OS your MacBook Air is using. 

       

      Is there a chance that you have some kind of security app/service that won't allow Dropbox to connect properly? 

       

      Maybe a firewall, or any other programs like an antivirus or VPN that could be blocking Dropbox and its domains?

       

      Another thing, that I've seen in the past for some users is the device limit. If you're on a Basic plan, then you might have reached the 3-device-limit, and that might be stopping your app from connecting properly. 

       

      I mentioned this because JParts you said that you formatted your computer, so the system could "see" it as a new device. 

       

      Can you check your security page in your account settings, and let me know? 

       

      Thanks a bunch!

      • kkkkkkirk's avatar
        kkkkkkirk
        Explorer | Level 4
        2 years ago

        exact same issue here, the only difference is I am constantly on VPN.

        dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.

        have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.

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