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Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox applica...
There is a firewall at my location, but no changes (release or blocking) have been made recently. Have there been any changes to the Dropbox Windows app connections? The application connects through which IP and port? With this information I will be able to release it through the firewall.
Regarding the question of identifying my computer as a "new device", this does not happen. The Dropbox app for Windows doesn't actually display the login screen, it just stays gray next to the clock. When you click on the icon, an animation is displayed and the footer says "Starting".
I use Brazilian version:
I installed the application on other computers on my network and the same problem occurs.
Installation normally occurs using the installer available on the Dropbox website. Download and installation are performed.
My current version is 194.4.6267
Jay
Dropbox Community Moderator
Dropbox Community ModeratorYou'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.
Hi Jay - I have done the advanced reinstall a couple of times, still no luck with the desktop app. I have also disabled windows firewall/whitelisted the domains for the app to work. I don't currently use a VPN, and this suddenly happened within the last couple of days with a previously working account.
I managed to solve the problem by adding the IP and domains specifically below:
162.125.5.13
162.125.5.19
162.125.6.20
162.125.8.20
162.125.21.2d-edge.v.dropbox.com
client-env.dropbox-dns.com
api-env.dropbox-dns.com
t8.v.dropbox.com
d-edge.v.dropbox.comUsing * (Wildcards) for some reason stopped working. I released the addresses above from "inspection" mode and it worked.
Hi JParts,
Congrats on finding a solution that works for you and sharing it with the community!
Where specifically did you add these domains? I assume it's the whitelist of your firewall but would love to have your confirmation.
If I have already turned off my firewall, does it mean your solution will not work for me?
Thanks in advance for your time in responding to me.
Hello kkkkkkirk.
I use the Sophos Firewall appliance here at work, which was already configured to allow the use of Dropbox.
In recent weeks, the Dropbox application stopped working, only showing the message "Starting". Access to the Dropbox website was normally done via browsers, with the Dropbox app for Windows not working.
I analyzed the problem using Microsoft Network Monitor 3.4 and identified that the Dropbox application was trying to connect to the domains and IPs below using port 443:
162.125.5.13
162.125.5.19
162.125.6.20
162.125.8.20
162.125.21.2d-edge.v.dropbox.com
client-env.dropbox-dns.com
api-env.dropbox-dns.com
t8.v.dropbox.com
d-edge.v.dropbox.comI noticed that in the Firewall using Wildcard * (for example *.dropbox.com) access continued to have problems. So I released the domains and IPs literally, in addition, I removed the "inspection" mode for these domains and this solved my problem throughout my network.
