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JTizzle's avatar
JTizzle
Helpful | Level 6
4 years ago
Solved

I've been having issues with Dropbox for months. Getting stuck indexing anywhere from 1-80 files

Hi everyone,   I'm a Win10 user running Dropbox v159.4.5870 on a business account with about 10 other users, all of which do not share the issues I have. I also share a Dropbox account with one p...
desktop
Error Messages
sync
windows
  • JTizzle's avatar
    JTizzle
    4 years ago

    Finally got all the issues resolved!

     

    The issue was being caused by a previous user profile that used this machine before me. I verified all the files having issues were from projects the previous user had worked on. Something with how the local permissions were set up or how Dropbox handles syncing files at the same destination on a different user profile.

     

    All I had to do was uninstall Dropbox, delete my Dropbox folder completely, and reinstall. It did take a while to do but now Dropbox no longer has any sync issues nor does it get stuck uploading and downloading.

     

    Thanks for your replies and trying to help make sense of this Megan & Walter!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JTizzle, have you tried locating these specific files on the web, and then rename them? If so, does that remove them from the list?

 

In general, the Dropbox desktop application does require admin privileges to be installed on a machine, in order for the app to function properly. Is that how you're using it?

 

On Windows, this means not choosing the option to 'run as an administrator' since this is a different function.

JTizzle's avatar
JTizzle
Helpful | Level 6
4 years ago

Megan, when I rename a conflicted file on the web it does update in file explorer. However, it appears as a new file and the conflicted version remains in file explorer. The Dropbox.com only shows the file with the new name.

 

 

 

I run the Dropbox installer normally every time I need to reinstall. I have never used "Run as administrator". The user profile I use on this desktop is set up as an administrator.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for trying this out, JTizzle!

     

    What happens to the app's error page, when you rename the file on the web? Do you see it getting removed from there?

    • JTizzle's avatar
      JTizzle
      Helpful | Level 6
      4 years ago

      Megan, yes, as long as I delete the duplicate conflicted copy after renaming or re-uploading, the error is removed from the Dropbox app's Sync Issues.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey JTizzle, sorry to jump in here, but may I ask if you've updates your Computer's OS recently? 

         

        Also, have you tried fixing your hardlinks and permissions as outlined here?

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