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Forum Discussion
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi BryanmMac, thanks for the info!
I was able to locate the ticket number, and it seems the Specialist responded back to you; asking for more info, but the ticket was automatically closed since you didn't respond back.
Were you able to check his reply, and provide the necessary info?
Hey Megan,
Have you taken note that this problem continues to utterly infuriate your customers and it is still going on after all of this time? I am holding off on upgrading the tool now because I know I cannot trust your company to not screw up my machine and my access to my own data. The longer this goes on, the bigger the risk it is to Dropbox to lose a substantial volume of customers. This is completely unacceptable for user experience, and totally unbecoming of a company that aspires to grow.
Have you taken note that this problem continues to utterly infuriate your customers and it is still going on after all of this time? I am holding off on upgrading the tool now because I know I cannot trust your company to not screw up my machine and my access to my own data. The longer this goes on, the bigger the risk it is to Dropbox to lose a substantial volume of customers. This is completely unacceptable for user experience, and totally unbecoming of a company that aspires to grow.
