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Lost Dropbox Quick Actions on Mac - "Make Available Offline", etc
Hello,
I'm on a MacBook Pro which is running the operating system, Sonoma 14.4
Starting a couple of weeks ago, I suddenly lost the ability to access the Dropbox desktop app "Quick Actions". I used to be able to select a file within the Dropbox app, right-click the asset(s) and have a variety of options made available. For example, here are some screen captures:
Before:
After:
I tried uninstalling and reinstalling the app but have had no luck getting those options to appear again. I am currently on the Dropbox app version 194.4.6267
However, I am able to do a workaround and drag the file(s) to my actual desktop, thus forcing the sync. Then when I'm finished with the asset, I put it back into the Dropbox app and use the Dropbox icon available on the taskbar at the top of my screen to "manage hard drive space" and make the assets "online only" again.
Is this a compatibility issue between Dropbox and Sonoma? Colleagues of mine still on Ventura are not experiencing this issue and still have the quick actions available to them within the app.
Please let me know your thoughts - thank you!
Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.
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Hello, thanks again for your help with all of this. No luck on the force quit either -
What's odd is the Finder doesn't recognize that Dropbox is even "open" as an application despite the fact that I am actually IN the Dropbox and able to access folders, etc. Again, I've blacked out folder names, etc. to keep the privacy of the materials.
Hi Jay,
Yep, the app is actually running on my machine - here's the top bar and what it looks like opened up:
I am able to actually work on files via a workaround where I manually drag the files I want to review on to my desktop. Then when I'm finished, I manually drag them BACK onto the Dropbox again and by using the toolbar up top, I will select Manage Hard Drive Space and push them back to online.
The initial problem is that I'm not able to sync them to my machine like I used to a couple of weeks ago - where by right-clicking an asset on the Dropbox, I would see these options available:
I am not seeing these official Dropbox actions anymore:
I'm currently on Sonoma OS and my colleagues on Ventura are not experiencing this issue and are able to see those Dropbox actions still.
- Jay
Dropbox Community Moderator
Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.
I'm experiencing similar issues and have been told to install the DB for MacOS File Provider. I found it very disconcerting to see my folders disappear from my Mac! I had a particular structure for projects (on my desktop) v records (in my documents folder) which no longer seems available to me. Everything is still somewhere and findable but I am not able to replace the file structure on my hard drive as I would like it. I have paused before the install to see if anyone has taken this action and found it works OK. Reading some of the articles I see that the default location for the dropbox folder in this new system changed when you do this:
- Your Dropbox folder will be moved to ~/Library/CloudStorage.
How, therefore, do I get the structure back on to my local drive?
I have a similar problem on Win11: the menu not being available.
The workaround appeared to be to change the screen resolution and the font scaling(!).
Only then the menu needed to choose which folders get synced became accessible.
It's not a "solution" at all...
